Privacy Policy jlibet – Our Commitment to Protecting the Personal Data of Malaysian Members

1Introduction and Scope of This Privacy Policy

This Privacy Policy explains how jlibet ("we", "our platform") collects, uses, discloses, and protects your personal information when you use our website, mobile app, or any of our services.

We understand that privacy matters to you. As a platform operating in Malaysia and serving local players, we fully comply with the Personal Data Protection Act 2010 (PDPA) Malaysia. This means every action we take in managing your data has a valid legal basis and a clear purpose.

By registering for or using jlibet's services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, we advise you not to continue using the platform.

2Types of Personal Data We Collect

Jlibet collects various categories of personal data depending on how you interact with the platform. Below is a detailed breakdown of the data we collect:

3How We Use Your Personal Data

Every piece of data we collect has a specific and legitimate purpose. jlibet uses your personal data for the following purposes:

• Account management – Creates, verifies, and manages your account, including the mandatory KYC process.
• Transaction processing – Processes deposits, withdrawals, and all financial transactions you carry out on the platform.
• Service provision – Gives you access to all games, promotions, and features on the jlibet platform.
• Service communications – Sends important notifications about your account, transactions, policy changes, or security issues.
• Fraud prevention – Detects and investigates suspicious activity, fraud, or platform abuse to protect all members.
• Legal compliance – Fulfils legal obligations, including anti-money laundering (AML) requirements and customer identification (KYC).
• Platform improvements – Analyses usage patterns to improve the user experience, fix bugs, and develop new features.
• Marketing communications – Sends you information about relevant promotions and new offers (with your consent, which can be withdrawn at any time).

Jlibet will not use your data for any purpose not stated above without first obtaining your additional consent.

4Data Sharing and Disclosure to Third Parties

Jlibet does not sell, rent or trade your personal data to third parties for marketing purposes. However, in certain legitimate situations, we may share your personal data with the following parties:

• Payment service providers – Banking institutions and eWallet providers (DuitNow, TNG, Boost, GrabPay) that process your financial transactions. They receive only the data necessary to process the relevant transaction.
• Technology service providers – Companies providing hosting infrastructure, data processing, and cybersecurity services. All these providers are bound by strict confidentiality agreements.
• Authorities and enforcement bodies – When required by law, court order, or valid request from Malaysian authorities, including AML/CFT requirements.
• Game providers – Only the minimum information required to process your gaming activity is shared with licensed game providers operating within the jlibet platform.

5Data Retention and Security Measures

The security of your personal data is jlibet's top priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• 256-bit SSL Encryption – All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption.
• Data segregation – Member deposit funds are held in a separate system from the company's operational accounts.
• Strict access controls – Only authorised staff may access members' personal data, and all access is logged and periodically audited.
• 24/7 Monitoring – Our security systems operate around the clock to detect and respond to any cyber threats.
• Secure data backup – Data is regularly backed up to multiple locations with full encryption to ensure service continuity.

Data retention periods depend on the type of data and legal requirements. Active account data is retained for as long as your account remains active. Financial transaction data is retained for a minimum of seven (7) years in accordance with legal requirements. Once the retention period ends, data is securely deleted using industry-standard methods.

6Cookies and Tracking Technologies

Jlibet uses cookies and similar technologies to enhance your experience on our platform. Cookies are small data files stored on your device by your web browser.

• Essential cookies – Required for core platform operations, including login session verification and security. These cookies cannot be disabled.
• Performance cookies – Collects information about how you use the platform (pages visited, time spent) for improvement purposes. This data is collected in aggregate and does not identify individuals.
• Functional cookies – Saves your preferences such as language, display settings, and game choices so you don't have to reconfigure them each time.
• Analytics cookies – Helps us understand platform usage patterns to make data-driven decisions that improve the user experience.

You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the jlibet platform.

7Your Rights as a Data Subject

Under Malaysia's PDPA and jlibet's privacy policy, you have important rights regarding your personal data. Requests relating to these rights will be processed within 14 business days:

8Cross-Border Data Transfers

In certain operational situations, your personal data may be processed or stored on servers located outside Malaysia. This occurs primarily when we use international cloud infrastructure services with data centres across multiple locations.

When cross-border data transfers occur, jlibet ensures that protections equivalent to Malaysia's PDPA standards are applied. This is implemented through:

• Data processing agreements that comply with international data protection standards.
• Selection of service providers holding recognised security certifications such as ISO 27001.
• Regular audits of service providers to ensure ongoing compliance.

9Children's Privacy

Jlibet is an adult entertainment platform restricted to individuals aged 18 and above. We do not knowingly collect any personal data from children under the age of 18.

If you are a parent or guardian and discover that your underage child has registered on our platform, please contact us immediately via Live Chat or support email. We will promptly close the account and delete all associated data without delay.

Jlibet employs strict age verification and KYC processes to prevent underage individuals from registering. Age misrepresentation by users constitutes a violation of our Terms and Conditions and may result in legal action.

10Amendments to This Privacy Policy

Jlibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, services offered, or new legal requirements. The "Updated" date at the top of this document will always indicate the date of the latest amendment.

For material amendments that significantly change how we use your data, we will provide advance notice via your registered email or an in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date will be considered acceptance of the amended terms.

11Contact Our Privacy Team

We have appointed a Data Protection Officer responsible for ensuring jlibet complies with all personal data protection requirements. If you have any questions, concerns, or complaints regarding this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please contact us through the following channels:

• Live Chat – Available 24 hours a day, 7 days a week via the Live Chat button within the platform.
• Privacy Officer Email – [email protected] for privacy and data protection enquiries.
• General Support Email – [email protected] for general account and service enquiries.

All privacy-related complaints and enquiries will be acknowledged within 2 business days and resolved within 14 business days. If you are not satisfied with the resolution provided, you have the right to submit a complaint to the Personal Data Protection Commissioner of Malaysia.